The end of a chapter and the start of the next

The cogs of change are changing again and life as I had known it for the last 9 months , funny how it started as a 4 week gig. When did it change? When did I stop caring, stop striving, and lost my focus?

I think I did bring it upon myself…too scared to let go of what is safe and what is familiar and immerse myself into the unknown. I am not sure if that is partly the reason why I find myself in this predicament. But then ironically, I prove myself right. It didn’t work out, but at least I have a some form of security in knowing that I have the second job while looking for something new.

It’s scary. Not knowing what my future will be like. But hey, this has been happening every few months before a contract ends. I still remember the terror and anxiety I felt when my first contract was almost ending…I was worried did I make a good impression? I’ve always worked hard and did my best to be nice to everyone. But I guess when you so hard and with no recognition, you start feeling under appreciated, tired, stressed, and burdened. Too scared to complain because you want to be chosen to stay there, yet everyday feels harder than the day before.

This good bye was inevitable. There are regrets, but there are also moments where I had a confidence that I did not have before and I am proud that this difficult situation developed that in me. Standing up for my rights and of others is something that I strive to do. I think it has something to do with respecting yourself and speaking up when something things off or wrong. Working in a mental health institution has always been a goal of mine and I have fulfilled that and believe this was be a stepping stone into something greater.

Apparently, with this company there will be an exit interview…this is not something I have done before, despite working in so many places previously. There is so many things I want to say, but I need to be careful of saying anything too bad,  because I need this people to be referees. There is never a way to win is there? Better to leave on good times than bad. I am both scared, yet also looking forward to a change of scenery. Bring on the last 3 weeks of full time work…

Stay Tuned for updates

Random Rants: Reporting your colleagues

Today was a tough day. So many challenges, upsets, and unexpected upsets…

In the past, I think I have wrote about how in my line of work I face people that have issues with drug and alcohol withdrawal. They are rude, aggressive, and partly I know the reason why they act that way. However, when today I was faced with a rude and difficult staff member, I was flabbergasted. There are times when I want to throw in the towel, give up, and swear at everyone and storm out, but do I do it? No. Because I want to keep my job and in the Chinese way we describe it “Save our face” (or dignity). As I said in my post about being a ‘Professional‘…

But wow. There was a staff member who lost it. Literally lost it. I don’t work directly with her, but I first talked to her on the phone, let’s call her “X”. She called up asking about whether some “trial leave” medications were ready. I said, well has anyone dropped off the script to pharmacy? She was shocked that a doctor actually had to write a script …I wasn’t rude to her at all, but I was explaining what is the normal procedure for a trial leave. The doctor SHOULD write the script based on how many days the patient will go on leave, they indicate when the leave will take place, and if there is no clinical pharmacist in that ward, then we ask for the medication charts so I reconcile the script to the chart. In this case it was also a Webster pack, so it was crucial to have those drug charts. She asked when it would done, as we hadn’t even got the script I said around an hour…and normally we need 24 hours notice normally for Webster packs and they wanted one on the spot. RUDE. Then she said she was going to put an incident report in…I was like…Are you going to put one in for us? Because this is not our fault that you guys didn’t organise this trial leave at an earlier date… and she said, she was going to write a report reporting everyone involved apparently. Whatever floats your boat mate.

In this case, the doctor wrote the script as a discharge script. He wrote one months worth of all the medications out and did not specify whether it was for leave or for discharge. I tried calling the number he listed on the script, and got no answer. I called the ward to clarify how many days the patient was going on leave and whether or not it was actually a discharge, because occasionally we do one week’s Webster pack (Which is a 7 dose pack that we make up so the patient can punch out their meds easily) and give the rest of the medications on discharge.  This will change how much the patient has to pay and if they have to pay. If it is leave medication, they don’t get charged anything for any of the medications or the packs. If it is discharge meds, the patient will have to pay the full cost of all the medications plus a $6.60 Webster packing fee. If the doctor just wants the patient to only have one week Webster pack, we don’t charge anything for the medications in the pack and just charge $6.60 for the Webster packing fee. As you can seem ,this is important to know as it will affect how much medication is dispensed and who is paying the cost. The person I called on the phone didn’t seem to understand this and I could hear that person “X”, swearing at us in the background, saying “Why can’t they just do their EFFINGJOB”. I was like. … WOW…so I politely asked the person on the phone, “Who is that in the background?”. She said, “Oh I don’t know their name, they are just passing by”. Obviously lies as she put me on hold while the rant in the background continued. I just want to do my job, you shouting and insulting us in the background. Does not help. Not one bit.

Anyways, I told my boss about what I heard on the phone…and she said she would send an email to someone high up and tell them that’s not how you can treat pharmacy staff. Thank you to those in higher positions than mine. I am just a small potatoe that gets bossed around.

About a half an hour later when the managers spoke to one another. The staff member X, whose name I did not know came and asked if there was a “Josie” around. I said, “We don’t have a Josie, but my name is Joy”. Hastily, she said, “I came to apologise for my behaviour earlier, I was stressed out from work.” I said that’s fine, but “what is your name?”  Because I have no idea who she is, she then says “My name is Donna, but don’t worry I have already been reported”, then she stormed out. That was the best apology ever. NOT. Obviously someone told her that she had to come apologise.

I normally wouldn’t stoop that low to do an incident report on a staff member, but my boss did. The politics at work are insane. We work in a mental health facility, but I feel like half the staff should also be patients there. The world is a crazy messy place.

I have dealt with some difficult situations before, but this was really new to me…how can you treat other health professionals in this way?  That’s beyond me.

Well I just had to rant this one out…because I keep lamenting and thinking about it…but I really need to get on with that assignment due next week .. T_T…Wish me luck..and someone remind me why I decided to work two jobs and study part-time too?!?